/* CNshopper Customer Service Console — graphite navy + cobalt design system */
:root {
    --cncs-sidebar: #172033;
    --cncs-sidebar-elevated: #202b42;
    --cncs-sidebar-hover: #2b3852;
    --cncs-primary: #3b5ccc;
    --cncs-primary-hover: #2f4bad;
    --cncs-primary-soft: #e8edff;
    --cncs-primary-softer: #f3f5ff;
    --cncs-bg: #f4f6fa;
    --cncs-surface: #ffffff;
    --cncs-surface-muted: #f8f9fc;
    --cncs-text: #172033;
    --cncs-text-secondary: #667085;
    --cncs-text-muted: #98a2b3;
    --cncs-border: #e1e6ef;
    --cncs-border-strong: #cfd7e6;
    --cncs-success: #19825f;
    --cncs-warning: #aa7218;
    --cncs-danger: #c34b57;
    --cncs-info: #497eaa;
    --cncs-shadow-sm: 0 1px 2px rgba(23, 32, 51, .04), 0 5px 16px rgba(23, 32, 51, .035);
    --cncs-shadow-md: 0 16px 40px rgba(23, 32, 51, .09);
    --cncs-radius-sm: 8px;
    --cncs-radius: 12px;
    --cncs-radius-lg: 18px;
    --lpx-logo: url('/images/logo/leptonx/logo-light.png');
    --lpx-logo-icon: url('/images/logo/leptonx/logo-light-thumbnail.png');
}

*, *::before, *::after { box-sizing: border-box; }

html, body {
    min-height: 100%;
    margin: 0;
    color: var(--cncs-text);
    background: var(--cncs-bg);
    font-family: Inter, "SF Pro Display", "PingFang SC", "Microsoft YaHei", system-ui, -apple-system, sans-serif;
    -webkit-font-smoothing: antialiased;
}

button, input, select, textarea { font: inherit; }
button, a { -webkit-tap-highlight-color: transparent; }
a { color: inherit; }

/* App shell */
.cncs-admin-shell { min-height: 100vh; background: var(--cncs-bg); }
.cncs-admin-sidebar {
    position: fixed;
    z-index: 1040;
    inset: 0 auto 0 0;
    width: 260px;
    display: flex;
    flex-direction: column;
    padding: 0 14px 18px;
    color: #dce3f1;
    background:
        radial-gradient(circle at 18% 0%, rgba(69, 96, 180, .22), transparent 32%),
        linear-gradient(180deg, var(--cncs-sidebar) 0%, #101727 100%);
    border-right: 1px solid rgba(255, 255, 255, .045);
}

.cncs-admin-brand {
    height: 84px;
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 0 10px;
    border-bottom: 1px solid rgba(255, 255, 255, .08);
}
.cncs-admin-brand-mark {
    width: 40px;
    height: 40px;
    display: grid;
    place-items: center;
    flex: 0 0 auto;
    border-radius: 12px;
    color: #f3f6ff;
    background: linear-gradient(145deg, #5375df, #2f4bad);
    box-shadow: 0 8px 20px rgba(0, 0, 0, .18), inset 0 1px rgba(255, 255, 255, .18);
    font-size: 13px;
    font-weight: 900;
    letter-spacing: -.4px;
}
.cncs-admin-brand-copy { display: flex; flex-direction: column; min-width: 0; }
.cncs-admin-brand-copy strong { color: #fff; font-size: 17px; line-height: 1.25; font-weight: 780; letter-spacing: -.25px; }
.cncs-admin-brand-copy small { margin-top: 3px; color: #8e9bb8; font-size: 10px; letter-spacing: 1.7px; }

.cncs-admin-nav { flex: 1; overflow-y: auto; padding: 20px 0; scrollbar-width: thin; }
.cncs-admin-nav-group + .cncs-admin-nav-group { margin-top: 23px; }
.cncs-admin-nav-label { display: block; padding: 0 13px 8px; color: #74829f; font-size: 10px; font-weight: 750; letter-spacing: 1.55px; }
.cncs-admin-nav-item {
    position: relative;
    min-height: 44px;
    display: flex;
    align-items: center;
    gap: 11px;
    margin: 3px 0;
    padding: 8px 12px;
    color: #aeb8cc;
    border-radius: 10px;
    text-decoration: none;
    font-size: 13px;
    font-weight: 650;
    transition: color .18s, background .18s, transform .18s;
}
.cncs-admin-nav-item:hover { color: #f3f6ff; background: rgba(255, 255, 255, .06); text-decoration: none; }
.cncs-admin-nav-item.active { color: #fff; background: linear-gradient(90deg, rgba(70, 98, 202, .36), rgba(70, 98, 202, .14)); }
.cncs-admin-nav-item.active::before { content: ""; position: absolute; left: 0; top: 11px; bottom: 11px; width: 3px; border-radius: 999px; background: #8da5ff; box-shadow: 0 0 14px rgba(95, 127, 237, .5); }
.cncs-admin-nav-icon { width: 24px; height: 24px; display: grid; place-items: center; color: #7f8daa; font-size: 13px; }
.cncs-admin-nav-item.active .cncs-admin-nav-icon { color: #aebdff; }

.cncs-admin-sidebar-foot {
    display: flex;
    align-items: center;
    gap: 10px;
    margin: 0 2px;
    padding: 13px 12px;
    border: 1px solid rgba(255, 255, 255, .075);
    border-radius: 12px;
    background: rgba(255, 255, 255, .035);
}
.cncs-admin-sidebar-foot-icon { width: 30px; height: 30px; display: grid; place-items: center; flex: 0 0 auto; border-radius: 9px; color: #9eb0f8; background: rgba(70, 98, 202, .18); font-size: 12px; }
.cncs-admin-sidebar-foot > span:last-child { min-width: 0; display: flex; flex-direction: column; }
.cncs-admin-sidebar-foot strong { color: #cbdad7; font-size: 11px; font-weight: 700; }
.cncs-admin-sidebar-foot small { margin-top: 2px; color: #647c77; font-size: 9px; white-space: nowrap; }

.cncs-admin-main { min-height: 100vh; margin-left: 260px; }
.cncs-admin-topbar {
    position: sticky;
    z-index: 1010;
    top: 0;
    height: 76px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0 30px;
    background: rgba(255, 255, 255, .90);
    border-bottom: 1px solid rgba(210, 224, 220, .85);
    backdrop-filter: blur(16px);
}
.cncs-admin-topbar-left { display: flex; align-items: center; gap: 13px; min-width: 0; }
.cncs-admin-menu-button { display: none; width: 38px; height: 38px; place-items: center; padding: 0; border: 1px solid var(--cncs-border); border-radius: 10px; color: var(--cncs-text-secondary); background: #fff; }
.cncs-admin-page-context { display: flex; flex-direction: column; min-width: 0; }
.cncs-admin-breadcrumb { margin-bottom: 3px; color: var(--cncs-text-muted); font-size: 10px; font-weight: 650; letter-spacing: .35px; }
.cncs-admin-page-context strong { overflow: hidden; color: var(--cncs-text); font-size: 17px; font-weight: 760; letter-spacing: -.25px; text-overflow: ellipsis; white-space: nowrap; }
.cncs-admin-account { display: flex; align-items: center; gap: 10px; }
.cncs-admin-health { display: inline-flex; align-items: center; gap: 7px; padding: 6px 9px; color: #4f6d67; border: 1px solid #dceae6; border-radius: 999px; background: #f6fbfa; font-size: 10px; font-weight: 650; }
.cncs-admin-health i { width: 6px; height: 6px; border-radius: 50%; background: #27a57b; box-shadow: 0 0 0 4px rgba(39, 165, 123, .10); }
.cncs-admin-divider { width: 1px; height: 28px; margin: 0 4px; background: var(--cncs-border); }
.cncs-admin-avatar { width: 34px; height: 34px; display: grid; place-items: center; flex: 0 0 auto; color: #fff; border-radius: 10px; background: linear-gradient(145deg, #2e625b, #193b36); font-size: 12px; font-weight: 800; }
.cncs-admin-user-copy { display: flex; flex-direction: column; min-width: 82px; }
.cncs-admin-user-copy strong { color: var(--cncs-text); font-size: 12px; font-weight: 750; }
.cncs-admin-user-copy small { margin-top: 2px; color: var(--cncs-text-muted); font-size: 10px; }
.cncs-admin-account form { display: flex; margin: 0; }
.cncs-admin-logout { width: 34px; height: 34px; display: grid; place-items: center; padding: 0; color: #758580; border: 1px solid transparent; border-radius: 9px; background: transparent; cursor: pointer; transition: .16s; }
.cncs-admin-logout:hover { color: var(--cncs-danger); border-color: #f0d9dc; background: #fff5f6; }
.cncs-admin-content { min-height: calc(100vh - 76px); padding: 28px 30px 44px; }
.cncs-admin-overlay { display: none; }

/* Shared UI */
.cncs-button { min-height: 40px; display: inline-flex; align-items: center; justify-content: center; gap: 8px; padding: 8px 14px; border-radius: 9px; font-size: 12px; font-weight: 720; cursor: pointer; transition: .16s; }
.cncs-button:disabled { opacity: .55; cursor: default; }
.cncs-button--secondary { color: #44516c; border: 1px solid var(--cncs-border-strong); background: #fff; }
.cncs-button--secondary:hover:not(:disabled) { color: var(--cncs-primary); border-color: #aebbee; background: var(--cncs-primary-softer); }
.cncs-button--primary { color: #fff; border: 1px solid var(--cncs-primary); background: var(--cncs-primary); }
.cncs-button--primary:hover:not(:disabled) { background: var(--cncs-primary-hover); }
.cncs-button--ghost-danger { color: var(--cncs-danger); border: 1px solid #eccbd0; background: #fff; }
.cncs-alert { display: flex; align-items: flex-start; gap: 9px; margin: 0 0 18px; padding: 12px 14px; border-radius: 10px; font-size: 12px; line-height: 1.55; }
.cncs-alert--danger { color: #a53d48; border: 1px solid #efcdd1; background: #fff4f5; }

/* Dashboard */
.cncs-dashboard { max-width: 1500px; margin: 0 auto; }
.cncs-page-hero { display: flex; align-items: flex-end; justify-content: space-between; gap: 24px; margin-bottom: 24px; }
.cncs-page-eyebrow { display: inline-flex; align-items: center; gap: 7px; margin-bottom: 8px; color: var(--cncs-primary); font-size: 10px; font-weight: 760; letter-spacing: .8px; }
.cncs-page-hero h1 { margin: 0; color: var(--cncs-text); font-size: clamp(25px, 2.3vw, 34px); line-height: 1.2; font-weight: 790; letter-spacing: -.85px; }
.cncs-page-hero p { max-width: 700px; margin: 9px 0 0; color: var(--cncs-text-secondary); font-size: 13px; line-height: 1.7; }
.cncs-dashboard-stats { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 14px; margin-bottom: 18px; }
.cncs-metric-card { min-height: 128px; display: flex; align-items: center; gap: 15px; padding: 20px; border: 1px solid var(--cncs-border); border-radius: var(--cncs-radius-lg); background: #fff; box-shadow: var(--cncs-shadow-sm); }
.cncs-metric-icon { width: 44px; height: 44px; display: grid; place-items: center; flex: 0 0 auto; border-radius: 13px; font-size: 17px; }
.cncs-metric-icon.is-primary { color: var(--cncs-primary); background: var(--cncs-primary-soft); }
.cncs-metric-icon.is-info { color: var(--cncs-info); background: #eaf2f8; }
.cncs-metric-icon.is-success { color: var(--cncs-success); background: #e7f4ee; }
.cncs-metric-icon.is-warning { color: var(--cncs-warning); background: #faf1df; }
.cncs-metric-card > div { min-width: 0; display: grid; grid-template-columns: 1fr auto; align-items: end; flex: 1; }
.cncs-metric-card small { grid-column: 1; color: var(--cncs-text-secondary); font-size: 12px; font-weight: 650; }
.cncs-metric-card strong { grid-column: 2; grid-row: 1 / span 2; color: var(--cncs-text); font-size: 29px; line-height: 1; font-weight: 800; font-variant-numeric: tabular-nums; }
.cncs-metric-card span:last-child { grid-column: 1; margin-top: 5px; color: var(--cncs-text-muted); font-size: 10px; }
.cncs-dashboard-grid { display: grid; grid-template-columns: minmax(0, 1.05fr) minmax(0, .95fr); gap: 18px; }
.cncs-dashboard-panel { min-width: 0; padding: 22px; border: 1px solid var(--cncs-border); border-radius: var(--cncs-radius-lg); background: #fff; box-shadow: var(--cncs-shadow-sm); }
.cncs-dashboard-panel--operations { background: linear-gradient(145deg, #fff 0%, #f7f8fd 100%); }
.cncs-panel-heading { display: flex; align-items: flex-end; justify-content: space-between; gap: 16px; margin-bottom: 17px; }
.cncs-panel-heading > div { display: flex; flex-direction: column; }
.cncs-panel-heading span { color: var(--cncs-primary); font-size: 9px; font-weight: 750; letter-spacing: 1px; }
.cncs-panel-heading h2 { margin: 4px 0 0; color: var(--cncs-text); font-size: 19px; font-weight: 760; letter-spacing: -.35px; }
.cncs-panel-heading > small { color: var(--cncs-text-muted); font-size: 9px; }
.cncs-action-list { display: grid; gap: 10px; }
.cncs-action-card { display: flex; align-items: center; gap: 13px; min-height: 78px; padding: 13px 15px; color: var(--cncs-text); border: 1px solid var(--cncs-border); border-radius: 13px; background: rgba(255, 255, 255, .8); text-decoration: none; transition: .18s; }
.cncs-action-card:hover { color: var(--cncs-text); border-color: #b7c2ec; background: #fff; box-shadow: 0 10px 24px rgba(45, 62, 118, .07); transform: translateY(-1px); text-decoration: none; }
.cncs-action-icon { width: 39px; height: 39px; display: grid; place-items: center; flex: 0 0 auto; color: var(--cncs-primary); border-radius: 11px; background: var(--cncs-primary-soft); font-size: 14px; }
.cncs-action-copy { min-width: 0; display: flex; flex: 1; flex-direction: column; }
.cncs-action-copy strong { font-size: 13px; font-weight: 750; }
.cncs-action-copy small { margin-top: 5px; overflow: hidden; color: var(--cncs-text-secondary); font-size: 11px; text-overflow: ellipsis; white-space: nowrap; }
.cncs-action-card > i { color: #9aaba7; font-size: 10px; }
.cncs-config-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 10px; }
.cncs-config-card { min-height: 146px; display: flex; flex-direction: column; align-items: flex-start; padding: 15px; color: var(--cncs-text); border: 1px solid var(--cncs-border); border-radius: 13px; background: var(--cncs-surface-muted); text-decoration: none; transition: .18s; }
.cncs-config-card:hover { color: var(--cncs-primary-hover); border-color: #b7c2ec; background: var(--cncs-primary-softer); transform: translateY(-2px); text-decoration: none; }
.cncs-config-card > span { width: 35px; height: 35px; display: grid; place-items: center; margin-bottom: auto; color: #405ebf; border-radius: 10px; background: #e8edff; font-size: 13px; }
.cncs-config-card strong { margin-top: 14px; font-size: 12px; font-weight: 750; }
.cncs-config-card small { margin-top: 5px; color: var(--cncs-text-secondary); font-size: 10px; line-height: 1.5; }
.cncs-dashboard-foot { display: flex; justify-content: space-between; gap: 20px; padding: 15px 4px 0; color: var(--cncs-text-muted); font-size: 10px; }
.cncs-dashboard-foot span { display: inline-flex; align-items: center; gap: 6px; }

/* Login */
.cncs-auth-layout { min-height: 100vh; background: #edf0f7; }
.cncs-auth-layout .cncs-login-wrap {
    min-height: 100vh;
    padding: 32px;
    background:
        radial-gradient(circle at 8% 10%, rgba(59, 92, 204, .13), transparent 30%),
        radial-gradient(circle at 88% 86%, rgba(36, 48, 84, .09), transparent 34%),
        linear-gradient(145deg, #eef1f8 0%, #fafbfe 54%, #e9edf6 100%);
}
.cncs-auth-layout .cncs-login-shell { width: min(100%, 980px); min-height: 620px; grid-template-columns: 45% 55%; border: 1px solid rgba(188, 207, 202, .75); border-radius: 22px; box-shadow: 0 32px 90px rgba(24, 57, 52, .16); }
.cncs-auth-layout .cncs-login-brand { padding: 46px; background: radial-gradient(circle at 86% 8%, rgba(95, 127, 237, .20), transparent 30%), linear-gradient(155deg, #222d49 0%, #172033 62%, #101727 100%); }
.cncs-auth-layout .cncs-login-brand::before, .cncs-auth-layout .cncs-login-brand::after { border-color: rgba(110, 213, 198, .13); }
.cncs-auth-layout .cncs-login-logo-mark { color: #fff; background: linear-gradient(145deg, #5375df, #2f4bad); box-shadow: 0 10px 28px rgba(0, 0, 0, .24); }
.cncs-auth-layout .cncs-login-brand-kicker { color: #cdd7ff; border-color: rgba(158, 176, 248, .22); background: rgba(70, 98, 202, .14); }
.cncs-auth-layout .cncs-login-brand h2 { font-size: 32px; font-weight: 760; letter-spacing: -.75px; }
.cncs-auth-layout .cncs-login-brand-desc { color: #9eb5b1; }
.cncs-auth-layout .cncs-login-benefit { color: #d9e6e3; font-weight: 580; }
.cncs-auth-layout .cncs-login-benefit i { color: #aebdff; background: rgba(70, 98, 202, .18); }
.cncs-auth-layout .cncs-login-brand-foot { color: #607a75; }
.cncs-auth-layout .cncs-login-panel { padding: 52px 62px; background: #fff; }
.cncs-auth-layout .cncs-login-title { color: var(--cncs-text); font-size: 28px; font-weight: 780; }
.cncs-auth-layout .cncs-login-sub { color: var(--cncs-text-secondary); }
.cncs-auth-layout .cncs-login-field label { color: #425651; font-weight: 720; }
.cncs-auth-layout .cncs-login-field input { height: 48px; color: var(--cncs-text); border-color: var(--cncs-border-strong); border-radius: 10px; background: #fbfdfc; }
.cncs-auth-layout .cncs-login-field input:hover { border-color: #a9c3bd; }
.cncs-auth-layout .cncs-login-field input:focus { border-color: var(--cncs-primary); background: #fff; box-shadow: 0 0 0 3px rgba(59, 92, 204, .12); }
.cncs-auth-layout .cncs-login-input > i { color: #8da09c; }
.cncs-auth-layout .cncs-login-captcha-preview { height: 48px; border-color: var(--cncs-border-strong); border-radius: 10px; }
.cncs-auth-layout .cncs-login-captcha-preview:hover:not(:disabled) { border-color: var(--cncs-primary); box-shadow: 0 0 0 3px rgba(59, 92, 204, .09); }
.cncs-auth-layout .cncs-login-captcha-refresh { color: var(--cncs-primary); border-left-color: var(--cncs-border); background: var(--cncs-primary-softer); }
.cncs-auth-layout .cncs-login-submit { height: 49px; border-radius: 10px; background: linear-gradient(90deg, var(--cncs-primary-hover), var(--cncs-primary)); box-shadow: 0 11px 24px rgba(59, 92, 204, .22); font-weight: 760; }
.cncs-auth-layout .cncs-login-submit:hover:not(:disabled) { box-shadow: 0 14px 30px rgba(59, 92, 204, .28); }
.cncs-auth-layout .cncs-login-note { color: #90a09d; }
.cncs-auth-layout .cncs-login-mobile-logo { color: var(--cncs-text); }
.cncs-auth-layout .cncs-login-mobile-logo span:first-child { background: var(--cncs-primary); }

/* Existing business pages, normalized into the new system */
.cncs-admin-content .cncs-monitor,
.cncs-admin-content .cncs-chat-admin,
.cncs-admin-content .cncs-lib,
.cncs-admin-content .cncs-translation,
.cncs-admin-content .cncs-cs-availability { max-width: 1500px; margin: 0 auto; padding: 0; color: var(--cncs-text); }
.cncs-admin-content .cncs-lib-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 24px; margin-bottom: 22px; }
.cncs-admin-content .cncs-lib-title { margin: 0 0 7px; color: var(--cncs-text); font-size: 26px; line-height: 1.25; font-weight: 790; letter-spacing: -.65px; }
.cncs-admin-content .cncs-lib-subtitle { max-width: 700px; margin: 0; color: var(--cncs-text-secondary); font-size: 13px; line-height: 1.65; }
.cncs-admin-content .cncs-lib-state { display: inline-flex; align-items: center; gap: 7px; flex-shrink: 0; padding: 6px 10px; color: var(--cncs-primary-hover); border: 1px solid #c8e3de; border-radius: 999px; background: var(--cncs-primary-softer); font-size: 11px; font-weight: 700; }

.cncs-admin-content .cncs-monitor-head,
.cncs-admin-content .cncs-chat-admin-head,
.cncs-admin-content .cncs-translation-head,
.cncs-admin-content .cncs-cs-availability-head { margin-bottom: 22px; }
.cncs-admin-content .cncs-monitor-title,
.cncs-admin-content .cncs-chat-admin-title,
.cncs-admin-content .cncs-translation-title,
.cncs-admin-content .cncs-cs-availability-title { color: var(--cncs-text); font-size: 26px; line-height: 1.25; font-weight: 780; letter-spacing: -.55px; }
.cncs-admin-content .cncs-monitor-sub,
.cncs-admin-content .cncs-chat-admin-sub,
.cncs-admin-content .cncs-translation-subtitle,
.cncs-admin-content .cncs-cs-availability-subtitle { color: var(--cncs-text-secondary); line-height: 1.65; }

.cncs-admin-content .cncs-monitor-refresh,
.cncs-admin-content .cncs-chat-admin-refresh,
.cncs-admin-content .cncs-lib-add,
.cncs-admin-content .cncs-btn--primary,
.cncs-admin-content .cncs-translation-btn--primary,
.cncs-admin-content .cncs-cs-availability-btn--primary { color: #fff; border-color: var(--cncs-primary); border-radius: 9px; background: var(--cncs-primary); box-shadow: none; }
.cncs-admin-content .cncs-monitor-refresh:hover:not(:disabled),
.cncs-admin-content .cncs-chat-admin-refresh:hover:not(:disabled),
.cncs-admin-content .cncs-lib-add:hover:not(:disabled),
.cncs-admin-content .cncs-btn--primary:hover:not(:disabled),
.cncs-admin-content .cncs-translation-btn--primary:hover:not(:disabled),
.cncs-admin-content .cncs-cs-availability-btn--primary:hover:not(:disabled) { color: #fff; border-color: var(--cncs-primary-hover); background: var(--cncs-primary-hover); }

.cncs-admin-content .cncs-stat-row { gap: 14px; margin-bottom: 18px; }
.cncs-admin-content .cncs-stat-card,
.cncs-admin-content .cncs-agents,
.cncs-admin-content .cncs-chat-layout,
.cncs-admin-content .cncs-lib-editor,
.cncs-admin-content .cncs-lib-item,
.cncs-admin-content .cncs-translation-panel,
.cncs-admin-content .cncs-cs-availability-panel { border-color: var(--cncs-border); border-radius: var(--cncs-radius-lg); background: #fff; box-shadow: var(--cncs-shadow-sm); }
.cncs-admin-content .cncs-stat-card { padding: 20px; }
.cncs-admin-content .cncs-stat-icon--online,
.cncs-admin-content .cncs-agent-avatar,
.cncs-admin-content .cncs-chat-avatar { color: var(--cncs-primary); background: var(--cncs-primary-soft); }
.cncs-admin-content .cncs-load-fill { background: var(--cncs-primary); }
.cncs-admin-content .cncs-agents-head,
.cncs-admin-content .cncs-chat-panel-head { border-color: var(--cncs-border); }
.cncs-admin-content .cncs-agents-table th { color: #667a75; border-color: var(--cncs-border); background: var(--cncs-surface-muted); }
.cncs-admin-content .cncs-agents-table td { border-color: #edf0f5; }
.cncs-admin-content .cncs-agents-table tbody tr:hover { background: #f8fbfa; }
.cncs-admin-content .cncs-badge--engaged { color: var(--cncs-primary-hover); background: rgba(59, 92, 204, .12); }

.cncs-admin-content .cncs-chat-layout { grid-template-columns: 250px 330px minmax(360px, 1fr); min-height: calc(100vh - 190px); overflow: hidden; }
.cncs-admin-content .cncs-chat-panel { border-color: var(--cncs-border); }
.cncs-admin-content .cncs-chat-list { max-height: calc(100vh - 248px); }
.cncs-admin-content .cncs-chat-list-item { border-color: #edf0f5; }
.cncs-admin-content .cncs-chat-list-item:hover,
.cncs-admin-content .cncs-chat-list-item--active { background: var(--cncs-primary-softer); }
.cncs-admin-content .cncs-chat-list-item--active { box-shadow: inset 3px 0 var(--cncs-primary); }
.cncs-admin-content .cncs-chat-transcript { height: calc(100vh - 248px); background: #f7f8fc; }
.cncs-admin-content .cncs-chat-message--agent .cncs-chat-bubble { border-color: #c8d1f1; background: #eef1ff; }
.cncs-admin-content .cncs-chat-message--ai .cncs-chat-bubble { border-color: #d4e2df; background: #f0f5f4; }
.cncs-admin-content .cncs-chat-image-link { display: inline-block; max-width: 260px; }
.cncs-admin-content .cncs-chat-image { display: block; max-width: 260px; max-height: 200px; object-fit: cover; border: 1px solid var(--cncs-border); border-radius: 8px; }
.cncs-admin-content .cncs-chat-image-link:hover .cncs-chat-image { opacity: .92; }

.cncs-admin-content .cncs-lib-cat { color: var(--cncs-text-secondary); border-color: var(--cncs-border); border-radius: 9px; background: #fff; }
.cncs-admin-content .cncs-lib-cat:hover,
.cncs-admin-content .cncs-lib-cat.is-active { color: var(--cncs-primary-hover); border-color: #aebbee; background: var(--cncs-primary-softer); }
.cncs-admin-content .cncs-lib-editor input:focus,
.cncs-admin-content .cncs-lib-editor textarea:focus { border-color: var(--cncs-primary); box-shadow: 0 0 0 3px rgba(59, 92, 204, .10); }
.cncs-admin-content .cncs-mini:hover:not(:disabled) { color: var(--cncs-primary-hover); border-color: #aebbee; background: var(--cncs-primary-softer); }
.cncs-admin-content .cncs-mini--danger:hover:not(:disabled) { color: var(--cncs-danger); border-color: #e2aeb4; background: #fff5f6; }
.cncs-admin-content .cncs-lib-check input:checked,
.cncs-admin-content input[type="checkbox"]:checked { accent-color: var(--cncs-primary); }
.cncs-admin-content .cncs-tag { color: var(--cncs-primary-hover); background: var(--cncs-primary-soft); }

.cncs-admin-content .cncs-language-card:hover,
.cncs-admin-content .cncs-cs-entry-card:hover { border-color: #aebbee; box-shadow: 0 4px 14px rgba(45, 62, 118, .07); }
.cncs-admin-content .cncs-language-card.is-enabled,
.cncs-admin-content .cncs-cs-entry-card.is-enabled { border-color: #aebbee; background: var(--cncs-primary-softer); box-shadow: 0 0 0 2px rgba(59, 92, 204, .08); }
.cncs-admin-content .cncs-language-card.is-enabled .cncs-language-code,
.cncs-admin-content .cncs-cs-entry-card.is-enabled .cncs-cs-entry-code { color: var(--cncs-primary-hover); background: var(--cncs-primary-soft); }
.cncs-admin-content .cncs-language-default-tag,
.cncs-admin-content .cncs-translation-count { color: var(--cncs-primary-hover); background: var(--cncs-primary-soft); }
.cncs-admin-content .cncs-default-select:focus,
.cncs-admin-content .cncs-cs-number-input:focus { border-color: var(--cncs-primary); box-shadow: 0 0 0 3px rgba(59, 92, 204, .10); }

/* Work-order knowledge review */
.cncs-knowledge { max-width: 1240px; margin: 0 auto; }
.cncs-knowledge-guard { display: flex; align-items: center; gap: 10px; margin-bottom: 18px; padding: 12px 15px; color: #35519f; border: 1px solid #cfd8f7; border-radius: 11px; background: #f1f4ff; font-size: 12px; }
.cncs-knowledge-guard i { color: var(--cncs-primary); }
.cncs-knowledge-tabs { display: flex; flex-wrap: wrap; gap: 7px; margin-bottom: 17px; }
.cncs-knowledge-tabs button { display: inline-flex; align-items: center; gap: 7px; min-height: 36px; padding: 7px 13px; color: var(--cncs-text-secondary); border: 1px solid var(--cncs-border); border-radius: 9px; background: #fff; font-size: 12px; font-weight: 700; cursor: pointer; }
.cncs-knowledge-tabs button span { min-width: 20px; padding: 1px 6px; color: var(--cncs-text-muted); border-radius: 99px; background: var(--cncs-surface-muted); text-align: center; font-size: 10px; }
.cncs-knowledge-tabs button.is-active { color: var(--cncs-primary-hover); border-color: #aebbee; background: var(--cncs-primary-softer); box-shadow: 0 0 0 2px rgba(59, 92, 204, .06); }
.cncs-knowledge-tabs button.is-active span { color: #fff; background: var(--cncs-primary); }
.cncs-knowledge-list { display: grid; gap: 13px; }
.cncs-knowledge-card { padding: 20px; border: 1px solid var(--cncs-border); border-radius: 15px; background: #fff; box-shadow: var(--cncs-shadow-sm); }
.cncs-knowledge-card-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 20px; }
.cncs-knowledge-card-head > div { display: flex; align-items: center; gap: 10px; min-width: 0; }
.cncs-knowledge-card-head h2 { margin: 0; color: var(--cncs-text); font-size: 16px; font-weight: 780; }
.cncs-knowledge-card-head small { flex-shrink: 0; color: var(--cncs-text-muted); font-size: 10px; }
.cncs-knowledge-status { flex-shrink: 0; padding: 4px 8px; border-radius: 7px; font-size: 10px; font-weight: 760; }
.cncs-knowledge-status.status-pendingreview { color: #8b5f17; background: #fff4dc; }
.cncs-knowledge-status.status-published { color: #197052; background: #e7f5ef; }
.cncs-knowledge-status.status-draft { color: #536078; background: #eef1f5; }
.cncs-knowledge-status.status-rejected { color: #a83f4b; background: #fff0f2; }
.cncs-knowledge-status.status-disabled { color: #6d7482; background: #eceef2; }
.cncs-knowledge-summary { margin: 14px 0 0; padding: 11px 13px; color: #46516a; border-left: 3px solid #9eb0f8; border-radius: 0 8px 8px 0; background: #f7f8fd; font-size: 12px; line-height: 1.65; }
.cncs-knowledge-fields { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px 18px; margin-top: 17px; }
.cncs-knowledge-fields > div { padding-top: 11px; border-top: 1px solid var(--cncs-border); }
.cncs-knowledge-fields label { display: block; margin-bottom: 5px; color: var(--cncs-text-muted); font-size: 10px; font-weight: 760; letter-spacing: .3px; }
.cncs-knowledge-fields p { margin: 0; color: var(--cncs-text-secondary); font-size: 12px; line-height: 1.65; white-space: pre-wrap; }
.cncs-knowledge-card footer { display: flex; align-items: center; justify-content: space-between; gap: 16px; margin-top: 17px; padding-top: 14px; border-top: 1px solid var(--cncs-border); }
.cncs-knowledge-tags { color: var(--cncs-text-muted); font-size: 10px; }
.cncs-knowledge-actions { display: flex; gap: 8px; }
.cncs-knowledge-empty { min-height: 250px; display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 9px; color: var(--cncs-text-muted); border: 1px dashed var(--cncs-border-strong); border-radius: 15px; background: rgba(255,255,255,.6); font-size: 12px; text-align: center; }
.cncs-knowledge-empty > i { color: #9ca9c3; font-size: 25px; }
.cncs-knowledge-empty strong { color: var(--cncs-text-secondary); font-size: 14px; }
.cncs-admin-content .cncs-translation-section-title i,
.cncs-admin-content .cncs-cs-availability-section-title i,
.cncs-admin-content .cncs-translation-empty i,
.cncs-admin-content .cncs-cs-availability-empty i { color: var(--cncs-primary); }

.spinner { width: 40px; height: 40px; display: block; position: fixed; top: calc(50% - 20px); right: calc(50% - 20px); }
.double-bounce1, .double-bounce2 { width: 100%; height: 100%; position: absolute; inset: 0; border-radius: 50%; background: var(--cncs-primary); opacity: .55; animation: sk-bounce 2s infinite ease-in-out; }
.double-bounce2 { animation-delay: -1s; }
@keyframes sk-bounce { 0%, 100% { transform: scale(0); } 50% { transform: scale(1); } }

@media (max-width: 1180px) {
    .cncs-dashboard-stats { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .cncs-dashboard-grid { grid-template-columns: 1fr; }
    .cncs-config-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .cncs-admin-content .cncs-chat-layout { grid-template-columns: 220px 290px minmax(330px, 1fr); }
}

@media (max-width: 960px) {
    .cncs-admin-sidebar { transform: translateX(-102%); box-shadow: var(--cncs-shadow-md); transition: transform .22s ease; }
    .cncs-admin-shell.is-sidebar-open .cncs-admin-sidebar { transform: translateX(0); }
    .cncs-admin-overlay { position: fixed; z-index: 1030; inset: 0; width: 100%; height: 100%; padding: 0; border: 0; background: rgba(10, 16, 31, .50); opacity: 0; pointer-events: none; transition: opacity .2s; }
    .cncs-admin-shell.is-sidebar-open .cncs-admin-overlay { display: block; opacity: 1; pointer-events: auto; }
    .cncs-admin-main { margin-left: 0; }
    .cncs-admin-menu-button { display: grid; }
    .cncs-admin-content { padding: 24px 20px 38px; }
    .cncs-admin-topbar { padding: 0 20px; }
}

@media (max-width: 760px) {
    .cncs-admin-topbar { height: 68px; padding: 0 14px; }
    .cncs-admin-content { min-height: calc(100vh - 68px); padding: 20px 14px 32px; }
    .cncs-admin-breadcrumb, .cncs-admin-health, .cncs-admin-divider, .cncs-admin-user-copy { display: none; }
    .cncs-admin-page-context strong { font-size: 15px; }
    .cncs-page-hero { align-items: flex-start; flex-direction: column; }
    .cncs-dashboard-stats { grid-template-columns: 1fr; }
    .cncs-config-grid { grid-template-columns: 1fr; }
    .cncs-config-card { min-height: 112px; }
    .cncs-dashboard-foot { flex-direction: column; gap: 5px; }
    .cncs-admin-content .cncs-monitor-title,
    .cncs-admin-content .cncs-chat-admin-title,
    .cncs-admin-content .cncs-translation-title,
    .cncs-admin-content .cncs-cs-availability-title { font-size: 22px; }
    .cncs-admin-content .cncs-lib-title { font-size: 22px; }
    .cncs-admin-content .cncs-lib-head { flex-direction: column; gap: 10px; }
    .cncs-admin-content .cncs-chat-layout { display: block; min-height: 0; }
    .cncs-admin-content .cncs-chat-list { max-height: 250px; }
    .cncs-admin-content .cncs-chat-transcript { height: 480px; }
    .cncs-auth-layout .cncs-login-wrap { align-items: center; padding: 18px 12px; }
    .cncs-auth-layout .cncs-login-shell { max-width: 470px; border-radius: 18px; }
    .cncs-auth-layout .cncs-login-panel { padding: 34px 26px; }
    .cncs-knowledge-card-head, .cncs-knowledge-card footer { align-items: flex-start; flex-direction: column; }
    .cncs-knowledge-fields { grid-template-columns: 1fr; }
}

@media (max-width: 480px) {
    .cncs-admin-account { gap: 7px; }
    .cncs-admin-avatar { width: 32px; height: 32px; }
    .cncs-dashboard-panel { padding: 17px; }
    .cncs-metric-card { min-height: 110px; padding: 16px; }
    .cncs-panel-heading { align-items: flex-start; flex-direction: column; gap: 5px; }
}